Confirming Your Identity

When You'll Be Asked

When you try to cancel, change, resume, or alter your plan, the dashboard asks you to re-enter your password — even though you're already signed in. It's a quick extra confirmation that keeps irreversible or costly actions in your hands, even if someone else gets hold of an open session.

Which Actions Ask for It

• Cancel subscription — frees the billing obligation and stops renewal.
• Change plan (upgrade / downgrade) — modifies what you're billed for.
• Resume subscription (the Keep my subscription button) — undoes a scheduled cancellation, so the plan keeps renewing.
• Deactivate a device — frees a device slot on your license.
• Manage Billing / update your payment method — opens the billing portal, where you can cancel, switch billing cycle or replace your card.
• Resend your license key and sign out your other sessions.
• Change email address, change password, turn two-factor authentication on or off, delete account — identity-level changes.

Read-only actions (viewing your invoice history, reading cues) never ask.

How Often

Once you've confirmed your password, you can carry on with further sensitive actions for a short while without being asked again. After that, the next sensitive action asks again.

"Set a password first"

If you signed up with Google and never set a password, there is nothing to confirm against. The prompt shows a Set a password first button that takes you to Security → Add password. Set one, then return and retry the action.

Too Many Incorrect Attempts

After several incorrect password attempts in a row, the account is locked for a while as a precaution. Wait up to half an hour and try again — no need to contact support. If you don't remember your password, use Forgot password on the login screen to set a new one (resetting it does not shorten the wait).

Two-Factor Authentication

Two-factor authentication is optional while you try CueSync. Once you have a paid subscription it is required within 14 days: until you turn it on in the Security section of your account dashboard, sensitive actions such as cancelling, changing plan, managing billing, changing your email and deleting the account are blocked. Turning it off needs your password and a current authenticator code.

Something Off?

If a sensitive action goes through without asking you to confirm, or the password prompt doesn't appear when it should, write in — we'd like to hear about it right away.