Terms of Service

By accessing or using CueSync's website, desktop application, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service.

You must be at least 16 years of age to use this Service. By using the Service, you represent and warrant that you meet this age requirement.

CueSync is a music-based stage automation platform for live events. The Service consists of a desktop application that analyzes audio in real time and automates stage equipment through industry protocols including:

• OSC (Open Sound Control) for general automation
• MIDI for music hardware and software
• Direct integrations with GrandMA, Resolume, QLab, TouchDesigner, Avolites, Disguise, and Unreal Engine (Pro and Ultimate tiers)

CueSync offers three subscription editions, each available on monthly or annual billing:

New users can download CueSync for free and explore the interface in read-only mode. A subscription is required to unlock full functionality. All payments are processed by Paddle as our Merchant of Record. For our refund and cancellation policies, see our Refund Policy.

Subject to your compliance with these Terms, CueSync grants you a limited, non-exclusive, non-transferable, revocable license to use the CueSync desktop application for your personal or professional use, on 1 (one) device at a time.

This license is per-user, not per-organization. Each individual user requires their own subscription and license key. For detailed licensing terms including device activation, validation, and restrictions, see our End User License Agreement.

You are responsible for maintaining the confidentiality of your license key. Your license key is the sole credential for accessing the CueSync application and your account portal. Do not share your license key with others.

We monitor license key usage for suspicious activity, including rapid activations from different IP addresses and excessive failed attempts. We reserve the right to suspend or revoke license keys that appear to be shared or compromised.

You agree not to:

• Reverse engineer, decompile, or disassemble the CueSync software
• Circumvent or attempt to circumvent the licensing or device-limit systems
• Share, resell, sublicense, or distribute your license key or subscription access
• Use the Service for any illegal purpose or in violation of any applicable laws
• Abuse the API through automated scraping, excessive requests, or denial-of-service attacks
• Remove, alter, or obscure any copyright, trademark, or proprietary notices

The CueSync software, website, brand, logos, documentation, and all related intellectual property are owned by CueSync and protected by copyright, trademark, and other intellectual property laws.

You retain all ownership rights to content you create using CueSync, including cue lists, show configurations, venue profiles, and automation setups.

CueSync integrates with third-party hardware and software products including GrandMA, Resolume, QLab, TouchDesigner, Avolites, Disguise, and Unreal Engine. These integrations are provided on a best-effort basis.

We are not responsible for the availability, functionality, or compatibility of third-party products. Third-party product names, logos, and trademarks are the property of their respective owners.

We provide the Service on a best-effort basis and do not guarantee 100% uptime. The CueSync desktop application is designed to work offline between license validation cycles (approximately every 30 days).

We may release updates to the desktop application from time to time. While we recommend keeping the application up to date, we do not force automatic updates.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CueSync shall not be liable for any damages arising from live performance failures, equipment malfunctions, or any other issues that occur during events where CueSync is used. Users are solely responsible for testing their setups and maintaining backup systems.

IN NO EVENT SHALL CueSync'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO CueSync IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify, defend, and hold harmless CueSync and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

Before initiating any formal dispute resolution, you agree to contact us at contact@cuesync.live and attempt to resolve the dispute informally for at least 30 days.

If the dispute cannot be resolved informally, both parties agree to submit to the jurisdiction and venue of the courts applicable to CueSync's principal place of business.

Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your personal data.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

The failure of CueSync to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

If you have any questions about these Terms of Service, please contact us:

• Email: contact@cuesync.live
• Contact form: https://www.cuesync.live/contact