Terms of Service

By accessing or using CueSync's website, desktop application, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service.

You must be at least 16 years of age to use this Service. By using the Service, you represent and warrant that you meet this age requirement.

CueSync is a trading name. The party you contract with under these Terms, and the supplier of the licences described below, is:

• Legal entity: to be confirmed — write to contact@cuesync.live
• Address: to be confirmed — write to contact@cuesync.live
• Registration: to be confirmed — write to contact@cuesync.live
• Country of establishment: to be confirmed — write to contact@cuesync.live
• Email: contact@cuesync.live

Payments are collected by Paddle.com Market Ltd, which acts as our Merchant of Record and is therefore the seller of record on your receipt and the party that handles tax. The licence to use the software is granted by the entity named above, and that entity remains responsible to you for the software itself. Billing questions can go to either party.

CueSync is a music-based stage automation platform for live events. The Service consists of a desktop application that analyzes audio in real time and automates stage equipment through industry protocols including:

• OSC (Open Sound Control) for general automation
• MIDI for music hardware and software
• Direct integrations with GrandMA, Resolume, QLab, TouchDesigner, Avolites, Disguise, VIOSO, Pixera, and Unreal Engine — included in every edition

CueSync Studio is a separate, optional hosted service. Where the desktop application stores your work on your own machine, Studio stores projects you upload on our servers so that people you invite can work on them with you.

These Terms apply to Studio, and the Studio Terms add to them: they cover access and collaborator permissions, what happens to hosted content when a project or a subscription ends, and how you export it. Subscribing to Studio means accepting both documents. Where the two answer a Studio-specific question differently, the Studio Terms govern for the hosted service, and these Terms continue to govern the desktop application.

CueSync offers three editions. Each is available on monthly or annual subscription billing, or as a one-time lifetime purchase:

A lifetime licence is a one-time purchase that does not expire and is not a recurring subscription. It includes 24 months of updates from the date of purchase; after that the version you own keeps working indefinitely, and continuing to receive new versions is optional.

New users can download CueSync for free and explore the interface in read-only mode. A subscription is required to unlock full functionality. All payments are processed by Paddle as our Merchant of Record. For our refund and cancellation policies, see our Refund Policy.

Subject to your compliance with these Terms, CueSync grants you a limited, non-exclusive, non-transferable, revocable license to use the CueSync desktop application for your personal or professional use, on the number of devices your plan entitles you to. Your account portal shows that number and how many of those activations are in use.

Solo plans are licensed per-user, not per-organization: the second activation exists so one operator can carry a backup machine, not so a second person can work alongside them. A Team plan licenses one subscription and one key across the number of Devices set out in the EULA, each of which may drive live output at the same time. For detailed licensing terms including device activation, validation, and restrictions, see our End User License Agreement.

Your license key activates the CueSync desktop application. Your account portal is reached separately, with your email address and password, a single-use email sign-in link, any authentication provider you have linked, and your second factor where you have enabled one. You are responsible for maintaining the confidentiality of all of them, and for not sharing your license key with others.

We monitor license key usage for suspicious activity, including rapid activations from different IP addresses and excessive failed attempts. We reserve the right to suspend or revoke license keys that appear to be shared or compromised.

You agree not to:

• Reverse engineer, decompile, or disassemble the CueSync software
• Circumvent or attempt to circumvent the licensing or device-limit systems
• Share, resell, sublicense, or distribute your license key or subscription access
• Use the Service for any illegal purpose or in violation of any applicable laws
• Abuse the API through automated scraping, excessive requests, or denial-of-service attacks
• Remove, alter, or obscure any copyright, trademark, or proprietary notices

The CueSync software, website, brand, logos, documentation, and all related intellectual property are owned by CueSync and protected by copyright, trademark, and other intellectual property laws.

You retain all ownership rights to content you create using CueSync, including cue lists, show configurations, venue profiles, and automation setups.

CueSync integrates with third-party hardware and software products including GrandMA, Resolume, QLab, TouchDesigner, Avolites, Disguise, and Unreal Engine. These integrations are provided on a best-effort basis.

We are not responsible for the availability, functionality, or compatibility of third-party products. Third-party product names, logos, and trademarks are the property of their respective owners.

We provide the Service on a best-effort basis and do not guarantee 100% uptime. The CueSync desktop application revalidates your licence in the background whenever it can reach our servers, and keeps working without a connection for the length of the offline grace window: seven days on a subscription, thirty days on a lifetime licence. A licence check that fails or cannot be made does not interrupt a show that is already running.

We may release updates to the desktop application from time to time. While we recommend keeping the application up to date, we do not force automatic updates.

If you are a consumer — buying outside your trade, business or profession — you have rights under the law of your own country that no contract can take away, and nothing in these Terms is intended to affect them.

In the European Union, Directive (EU) 2019/770 requires digital content and digital services to conform to the contract, and gives you remedies if they do not: to have the software brought into conformity, and failing that a price reduction or termination with a refund. In the United Kingdom, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for any purpose you made known to us, and as described, with a comparable set of remedies. Other countries give consumers equivalent protections.

The disclaimers and limitations in the next section apply only so far as the law applicable to you permits them. Where that law says a term is unenforceable against a consumer, it does not apply to you, and the rest of these Terms continues to apply.

Our Refund Policy is offered in addition to any statutory right of withdrawal or cancellation you may have. It does not replace that right, and using one does not cost you the other.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Everything else in this section is subject to that.

Subject to the paragraph above, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, to the fullest extent the law applicable to you allows.

Subject to the first paragraph of this section, CueSync is not liable for damages arising from live performance failures, equipment malfunctions, or other issues that occur during events where CueSync is used. You are responsible for testing your setup before an event and for maintaining backup systems, in the same way you would for any other component of a show.

Subject to the first paragraph of this section, CueSync'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO CueSync IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify, defend, and hold harmless CueSyncand its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

Before starting any formal proceedings, please contact us at contact@cuesync.live so we can try to resolve the matter informally. Most problems are settled this way, and it costs neither of us anything. This step does not stop you going to court, and it does not pause any time limit that applies to your claim.

These Terms, and any dispute arising out of them or out of your use of the Service, are governed by to be confirmed — write to contact@cuesync.live, and the courts there have jurisdiction.

If you are a consumer resident in the European Union or the United Kingdom, that choice does not take anything away from you: you keep the protection of the mandatory consumer law of your country of residence, you may bring proceedings against us in the courts of that country, and we will bring any proceedings against you there.

We are not currently signed up to an alternative dispute resolution scheme. The European Commission's online dispute resolution platform, which older terms of service often link to, stopped operating on 20 July 2025 and is not an available route. EU consumers can get free advice from the European Consumer Centre in their country, and UK consumers from Citizens Advice.

Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect your personal data.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

The failure of CueSync to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

If you have any questions about these Terms of Service, please contact us:

• Email: contact@cuesync.live
• Contact form: https://www.cuesync.live/contact