Managing Devices

Device Limit

Each solo subscription registers 2 devices — typically your show Mac and a backup — and a team plan registers 3. Each device is recognised when you activate it. Registration and live output are separate limits: on a solo licence one machine drives live output at a time, so the hand-over to the backup is to quit CueSync on the primary and connect the outputs on the backup.

Viewing Your Active Devices

1. Log in to your account dashboard.
2. Scroll to the Devices card.
3. You'll see each active device's name, OS version, and last-seen timestamp.

Transferring to a New Mac

To move CueSync to a different computer (you only need to deactivate when you are retiring a machine or have reached the device limit):

1. Deactivate the current device — either from the dashboard (Devices card → Deactivate) or from the old Mac (Settings → Account & License → Deactivate).
2. Install CueSync on the new Mac (Download page).
3. Enter your license key and activate.

The seat is freed immediately. You do not need access to the old Mac — you can deactivate remotely from the dashboard at any time.

Auto-Deactivation

If an account has no active subscription and a device has not contacted the licence server for 180 days, that device is deactivated automatically. While your plan is active, CueSync does not free a device on a timer, so if a machine is lost, retired or stolen, deactivate it yourself from the Devices card.

Lost or Stolen Mac

If your Mac is lost or stolen and you cannot deactivate it normally:

1. Log in to your account dashboard.
2. In the Devices card, click the bin icon (Deactivate) next to the device and confirm.
3. The seat is freed immediately. CueSync on that Mac goes read-only the next time it checks in with our licence server, normally within hours; a Mac that stays offline keeps working only until its offline period ends (7 days; 30 on a lifetime licence).