Upgrading or Downgrading Your Plan
2 min readAccount & Billing
Compare editions, understand upgrade and downgrade behavior, and confirm your data is preserved.
Edition Comparison
| Feature | DJ | Theatre | Production |
|---|---|---|---|
| AutoPilot Engine | Yes | No | Yes |
| Beat / Phrase Triggers | Yes | No | Yes |
| CueStack (unlimited cues) | Yes | Yes | Yes |
| Timeline Automation | No | Yes | Yes |
| Timecode (LTC/MTC/ArtNet) | No | Yes | Yes |
| Mission Control HUD | No | Yes | Yes |
| Venue Profiles | Up to 3 | Up to 25 | Unlimited |
| Coordination Bus | No | No | Yes |
| Priority Support | No | No | Yes |
All editions include every integration and 2 device activations — a primary and a backup, with one driving live output at a time.
Upgrading Your Plan
- Go to account dashboard → Subscription card.
- Click Change Plan.
- Select the higher edition.
- Confirm the prorated charge for the remainder of your billing cycle.
Your license key is automatically reissued with the new edition permissions. Restart CueSync on your Mac to apply the upgrade — no re-activation required.
Lifetime licences work differently. A lifetime licence is a one-time purchase rather than a plan, so there is no billing cycle to prorate and no Change Plan button on the Subscription card. Email contact@cuesync.live and we'll move you up for the difference between the two lifetime prices — you are never asked to buy the higher edition again from scratch.
Downgrading Your Plan
- Go to account dashboard → Subscription card.
- Click Change Plan and select a lower edition.
- The downgrade takes effect at the start of your next billing cycle. You retain your current edition until then.
Data Preservation
Downgrading does not delete your data. The cue stack is unlimited in every edition, so no cues are ever trimmed. Features your new edition doesn't include (for example the Show Editor timeline on DJ) become unavailable until you upgrade again. All venue profiles, routing maps, and show files are stored locally on your Mac and are unaffected by plan changes.
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