Frequently asked questions

CueSync reads Pioneer PRO DJ LINK (CDJ-3000, CDJ-2000NXS2, DJM-V10, DJM-A9) for beat, tempo and rekordbox phrase data; plays and analyses your own audio files in Local Audio for beat grid, phrases, energy and key; and follows the beat of an Ableton Link session, an OS2L app such as VirtualDJ, or a tap tempo. For show timecode it reads LTC through any CoreAudio audio interface, MIDI Time Code, Art-Net timecode and TCNet. MIDI Clock is an output, for syncing hardware to CueSync.

CueSync doesn't analyse a live audio feed to find the beat, so cues aren't waiting on detection: the beat comes from your deck over PRO DJ LINK, from Ableton Link, OS2L or tap tempo, or from a file CueSync has already analysed, and cues fire on that beat. The CueSync side of the chain is designed for live production — low-latency, beat-aligned control — and it monitors its own timing while the show runs. End-to-end latency to your fixtures depends on your console and network.

Yes. CueSync ships 17 output protocols including grandMA2 (Telnet), grandMA3 (OSC), Avolites Titan, ETC Eos, ChamSys MagicQ, Resolume, MIDI Show Control, and more. It acts as a bridge alongside your existing workflow.

Yes. Create a free account and download CueSync for macOS — no credit card required. It opens in read-only mode with a built-in demo show you can actually run: press Space to fire its cues and watch them dispatch to a simulated grandMA3 console and Resolume server with nothing plugged in. Connecting real production outputs is what requires a paid edition — three editions from $24/month billed annually, or $30 month to month. Licences include a 7-day offline grace period so you can work without internet.

CueSync runs on macOS 12 or later on Apple Silicon; there is no Windows build. It ships 17 output protocols: grandMA2 (Telnet), grandMA3 (OSC), Avolites Titan, ETC Eos, ChamSys MagicQ, Art-Net, sACN, Resolume, disguise (d3), VIOSO Player/Show, AV Stumpfl Pixera, TouchDesigner, Unreal Engine 5, QLab 5, MIDI Show Control, Pangolin BEYOND, and Custom OSC. Beat inputs: Pioneer PRO DJ LINK, your own audio files, Ableton Link and OS2L; MIDI Clock is an output. Every edition generates timecode in 4 formats (LTC, MTC, Art-Net TC, TCNet); Theatre/Production add chasing an incoming LTC, MTC, Art-Net or TCNet master.

DJ is built for music-reactive workflows — AutoPilot engine, beat/phrase/energy triggers, ProDeck view, and up to 25 venue profiles. Theatre is built for cue-driven production — the Show Editor's multi-track timeline, Run Mode, timecode chase (cues follow an incoming LTC, MTC, Art-Net or TCNet clock), the Companion crew board, up to 25 venue profiles. Production combines both engines with predictive preview, loudness-matched playback, CueSync Crowd publishing, and unlimited venue profiles. Every edition has the CueStack, the CuePad grid, timecode output (LTC, MTC, Art-Net and TCNet) and every output protocol. Every edition is sold monthly, annually, or as a lifetime license — pay once, own it forever, 24 months of updates included. The pricing page lists the figures.

On monthly and annual plans, yes — a move to a higher-priced edition is prorated and takes effect immediately, a move to a lower-priced one takes effect at the end of your current billing period, and you can do both from the account dashboard or the Paddle billing portal. A lifetime licence isn't a subscription, so it changes edition a different way: your account dashboard offers Production, and Theatre from DJ as a switch, for the difference between the two lifetime prices, applied to the licence key you already have — no second key, no re-activation.

Yes. The complete CueSync manual lives at cuesync.live/docs — every screen explained with real app screenshots, plus full trigger, action, and protocol references and a technical specification. In the app, Help → Documentation takes you straight there, and the Help Center has short task-focused articles.

No. Shows never depend on internet connectivity — cue evaluation, timecode, and all protocol output run entirely on your machine and your show network. Licensing is the one exception, and it is generous rather than unlimited: a paid licence runs fully offline for 7 days between checks (30 days on a lifetime licence). If a show machine stays offline permanently, connect it briefly — a phone hotspot is enough — about once a week, or it falls back to read-only until it can reach the licence server once.

Input: CDJ position, MIDI Time Code, LTC (from an audio input), Art-Net timecode and TCNet, with priority-based source selection and per-source offsets. Output: MTC, LTC, Art-Net timecode, and TCNet. Frame rates: ten, from 23.976 to 60 fps including both 29.97 modes, with freewheel carrying the show through a brief dropout — except Art-Net timecode, where silence means stopped by default, so a paused desk holds the clock. Every edition generates timecode; Theatre and Production also chase an incoming master.

No. CueSync fires the console you already own and follows the design you author — it sits beside a grandMA, Eos, Titan or MagicQ rather than instead of one. The programmer keeps the creative decisions; CueSync takes over the repeatable work of calling them at the right moment, and the operator can override at any time.

A console that drops reconnects on its own, a failing output is isolated so the rest of the rig keeps running, and the health panel says so. A cue that could not land is reported, never held back and replayed late. If the show machine itself goes down, your second registered machine takes over output within about two minutes, or immediately on a hand-off from the primary. The reliability page has the full picture.

A full refund within 14 days of a monthly subscription purchase or renewal, and within 30 days of an annual subscription or lifetime licence purchase. After that a subscription keeps access to the end of its billing period, and a lifetime licence is yours to keep. The refund policy page has the details.

Yes. Local Audio plays WAV, AIFF, MP3, M4A (AAC-LC), FLAC, and OGG files (Apple Lossless and copy-protected M4A are not supported) and analyses them for beat grid, phrases, energy, key, and loudness — so cue triggers and AutoPilot fire on your own files with no DJ hardware connected. A queue runs as a set: Previous, Stop and Next sit beside play, a Next Up card names the next track and what will fire for it, Prepare set builds cues for the whole queue, and Rehearse set plays the queue through AutoPilot against the rig you have connected while sending nothing.