Frequently asked questions

CueSync supports Pioneer PRO DJ LINK (CDJ-3000, CDJ-2000NXS2, DJM-V10, DJM-A9), any CoreAudio audio interface on macOS, MIDI Clock, and Ableton Link.

CueSync holds beat-event processing to a sub-5 ms budget on the cue-evaluation path — from PRO DJ LINK ingest through trigger evaluation to protocol output — and reports the share of beats that exceed it, live, while the show runs. End-to-end latency to your fixtures depends on your console and network; the CueSync portion is imperceptible to the human eye.

Yes. CueSync ships 15 output protocols including GrandMA2 (Telnet + OSC), GrandMA3 (TCP + UDP OSC), Avolites Titan, ETC Eos, ChamSys MagicQ, Resolume, MIDI Show Control, and more. It acts as a bridge alongside your existing workflow.

Yes. Create a free account and download CueSync for macOS — no credit card required. It opens in read-only mode with a built-in demo show you can actually run: press Space to fire its cues and watch them dispatch to a simulated GrandMA3 console and Resolume server with nothing plugged in. Connecting real production outputs is what requires a subscription — three editions starting at $30/month. License tokens include a 7-day offline grace period so you can work without internet.

CueSync v1.0 runs on macOS 12+ today (a Windows build is in progress). It ships 15 output protocols: GrandMA2 (Telnet + OSC), GrandMA3 (TCP + UDP OSC), Avolites Titan, ETC Eos, ChamSys MagicQ, Resolume, disguise (d3), VIOSO Player/Show, AV Stumpfl Pixera, TouchDesigner, Unreal Engine 5, QLab (TCP + UDP), MIDI Show Control, Pangolin Beyond, and Custom OSC. Input: Pioneer PRO DJ LINK, Ableton Link, MIDI Clock, and audio interfaces. Theatre/Production editions add timecode generation and chase in 4 formats (LTC, MTC, Art-Net TC, TCNet).

DJ ($30/mo) is built for music-reactive workflows — AutoPilot engine, beat/phrase/energy triggers, ProDeck view, CuePad grid, and up to 3 venue profiles. Theatre ($32/mo) is built for cue-driven production — CueStack, timeline automation, frame-accurate timecode (LTC/MTC/ArtNet/TCNet), Show Editor, Mission Control HUD, up to 25 venue profiles. Production ($55/mo) combines both engines with coordination bus, predictive preview, and unlimited venue profiles. All editions include every protocol. Every edition is also available as an annual plan ($279 / $299 / $499) or a lifetime license ($899 / $999 / $1,699 — pay once, own it forever, 24 months of updates included).

On monthly and annual plans, yes — upgrades are prorated and take effect immediately, downgrades take effect at the end of your current billing period, and you can do both from the account dashboard or the Paddle billing portal. A lifetime licence isn't a subscription, so it moves up a different way: your account dashboard offers the higher editions for the difference between the two lifetime prices, applied to the licence key you already have — no second key, no re-activation.

Yes. The complete CueSync manual lives at cuesync.live/docs — every screen explained with real app screenshots, plus full trigger, action, and protocol references and a technical specification. In the app, Help → Documentation takes you straight there, and the Help Center has short task-focused articles.

No. Shows never depend on internet connectivity — cue evaluation, timecode, and all protocol output run entirely on your machine and your show network. Licensing is the one exception, and it is generous rather than unlimited: a paid licence runs fully offline for 7 days between checks (30 days on a lifetime licence). If a show machine stays offline permanently, connect it briefly — a phone hotspot is enough — about once a week, or it falls back to read-only until it can reach the licence server once.

Input: CDJ position, MIDI Time Code, LTC (from an audio input), and TCNet, with priority-based source selection and per-source offsets. Output: MTC, LTC, Art-Net timecode, and TCNet. Frame rates: 24, 25, 29.97 drop-frame, and 30 fps, with freewheel carrying the show through signal dropouts. Timecode workflows are part of the Theatre and Production editions.

Yes. Local Audio plays WAV, AIFF, MP3, M4A/AAC, FLAC, and OGG files and runs them through the same analysis pipeline as Pioneer tracks — beat grid, phrases, energy, key, and loudness — so cue triggers and Auto Pilot fire on your own files with no DJ hardware connected.