Frequently asked questions

CueSync supports Pioneer PRO DJ LINK (CDJ-3000, CDJ-2000NXS2, DJM-V10, DJM-A9), any CoreAudio audio interface on macOS, MIDI Clock, and Ableton Link.

Our beat-event processing runs at under 5 ms on the cue-evaluation path — from PRO DJ LINK ingest through trigger evaluation to protocol output. End-to-end latency to your fixtures depends on your console and network; the CueSync portion is imperceptible to the human eye.

Yes. CueSync ships 13 output protocols including GrandMA2 (Telnet + OSC), GrandMA3 (TCP + UDP OSC), Avolites Titan, ETC Eos, ChamSys MagicQ, Resolume, MIDI Show Control, and more. It acts as a bridge alongside your existing workflow.

Yes. Create a free account and download CueSync for macOS — no credit card required. The app runs in read-only mode so you can explore the full interface. To unlock all features, choose from three editions starting at $15/month. License tokens include a 7-day offline grace period so you can work without internet.

CueSync v1.0 runs on macOS 12+ today (a Windows build is in progress). It ships 13 output protocols: GrandMA2 (Telnet + OSC), GrandMA3 (TCP + UDP OSC), Avolites Titan, ETC Eos, ChamSys MagicQ, Resolume, disguise (d3), TouchDesigner, Unreal Engine 5, QLab (TCP + UDP), MIDI Show Control, Pangolin Beyond, and Custom OSC. Input: Pioneer PRO DJ LINK, Ableton Link, MIDI Clock, and audio interfaces. Theatre/Production editions add timecode generation and chase in 4 formats (LTC, MTC, Art-Net TC, TCNet).

DJ ($15/mo) is built for music-reactive workflows — AutoPilot engine, beat/phrase/energy triggers, ProDeck view, CuePad grid, and up to 3 venue profiles. Theatre ($24/mo) is built for cue-driven production — CueStack, timeline automation, frame-accurate timecode (LTC/MTC/ArtNet/TCNet), Show Editor, Mission Control HUD, up to 25 venue profiles. Production ($35/mo) combines both engines with coordination bus, predictive preview, and unlimited venue profiles. All editions include every protocol. Every edition is also available as an annual plan ($129 / $199 / $299) or a lifetime license ($299 / $499 / $699 — pay once, own it forever, 24 months of updates included).

Yes. Upgrades are prorated and take effect immediately. Downgrades take effect at the end of your current billing period. You can manage your subscription from the account dashboard or the Paddle billing portal.

Yes. The complete CueSync manual lives at cuesync.live/docs — every screen explained with real app screenshots, plus full trigger, action, and protocol references and a technical specification. In the app, Help → Documentation takes you straight there, and the Help Center has short task-focused articles.

No. Shows never depend on internet connectivity — cue evaluation, timecode, and all protocol output run entirely on your machine and your show network. License activation checks in online once, then works offline.

Input: CDJ position, MIDI Time Code, LTC (from an audio input), and TCNet, with priority-based source selection and per-source offsets. Output: MTC, LTC, Art-Net timecode, and TCNet. Frame rates: 24, 25, 29.97 drop-frame, and 30 fps, with freewheel carrying the show through signal dropouts. Timecode workflows are part of the Theatre and Production editions.

Yes. Local Audio plays WAV, AIFF, MP3, M4A/AAC, FLAC, and OGG files and runs them through the same analysis pipeline as Pioneer tracks — beat grid, phrases, energy, key, and loudness — so cue triggers and Auto Pilot fire on your own files with no DJ hardware connected.