Question 1

What's the difference between DJ, Theatre, and Production?

Accepted Answer

DJ is for music-led live sets: Pioneer CDJs over PRO DJ LINK, or your own audio files, drive AutoPilot, prepared per-track cues, phrase and energy triggers and the ProDeck view, and the CDJ clock can be sent out as timecode. Theatre is for scripted, rehearsed cue shows: a timeline built over the show's audio in the Show Editor (Suggest Cues can draft its cues from that audio), run from Run Mode or against incoming timecode, with the Companion crew board giving every department its cue lights. Production is for shows that need both together — AutoPilot-led music sets and a scripted Show Editor / Run Mode show in one licence and one show file — and adds Predictive Preview, loudness-matched playback, CueSync Crowd publishing to audience phones, unlimited venue profiles and priority support.

Question 2

DJ can generate a show from a track. Why would I need Theatre?

Accepted Answer

DJ and Theatre are built for different jobs, and neither includes the other. Generate Show, in DJ, drafts cues that fire on the music: each lands on its own phrase of the track and fires whenever that phrase plays, which suits a set where the music is never fixed. A scripted show runs on a clock, not on a track: cues fire at a timecode, or on the stage manager’s GO, the same way every night. That is the Show Editor and Run Mode in Theatre, which DJ does not have: chase LTC, MTC, Art-Net or TCNet from the desk or the sound system, rehearse in DRY before anything is sent, keep a lane for each department, and send the cue list to a grandMA3 with Session Sync or to QLab. Theatre can draft cues from your show's audio too, with Suggest Cues, but it places them on that timeline instead of in the Cue Stack. If your show is a set that follows the music, choose DJ. If it is a script that follows a clock, choose Theatre. If one night needs both, Production has both in one licence and one show file.

Question 3

Do all editions include all protocols?

Accepted Answer

Every output protocol ships in every edition — grandMA2, grandMA3, Resolume, QLab, TouchDesigner, Disguise, Avolites Titan, ETC Eos, ChamSys MagicQ, Pangolin, MIDI, OSC, MIDI Show Control and Unreal Engine 5. There are no connectivity tiers and no per-edition protocol limits. Two INPUT sources follow the workflow instead of shipping everywhere: Pioneer PRO DJ LINK is included in DJ and Production, since a Theatre rig is driven by timecode and MIDI rather than by CDJs, and chasing an incoming SMPTE master (MTC/LTC/Art-Net/TCNet in) is included in Theatre and Production. Generating timecode is not one of them — every edition emits LTC, MTC, Art-Net Timecode and TCNet, so a DJ rig can drive a console from the CDJ playhead on DJ Edition. Art-Net 4 and sACN E1.31 DMX-over-IP output is included in every edition too.

Question 4

Will this break my CDJs?

Accepted Answer

No. CueSync joins PRO DJ LINK as a virtual fifth player — read-only on the protocol layer. Your CDJs don't see a difference. Pioneer's own protocol is the contract.

Question 5

What happens after the lifetime update window ends?

Accepted Answer

Nothing breaks. A lifetime license includes 24 months of updates from purchase, and not renewing never makes it expire: the version you own has no expiry date and keeps working whether or not you renew. Three things are separate from renewing: the app must reach our licence server at least once every 30 days (it works offline in between), a refund inside the 30-day refund window or a settled chargeback ends the licence, and CueSync can retire a version with a serious defect and require you to update. If you want to keep receiving new versions after that, an update renewal buys another 12 months as a one-time purchase: $169 for DJ, $179 for Theatre, and $309 for Production. It is entirely optional, you can skip a year and buy again later, and the earliest window to lapse is May 2028.

Question 6

What's your refund policy?

Accepted Answer

Full refund within 14 days for monthly subscriptions, 30 days for annual subscriptions and lifetime licenses. After that, a subscription keeps access until the end of its billing period, and a lifetime license is yours to keep permanently. See the full Refund Policy for details.

Question 7

Do the prices include VAT or sales tax?

Accepted Answer

Prices are shown excluding tax. CueSync sells through Paddle as Merchant of Record, so any VAT, GST, or sales tax due in your country is calculated from your billing location and added at checkout. Paddle shows the full total, tax included, before you confirm payment.

Question 8

How many devices can I use?

Accepted Answer

You can register 2 machines — a primary and a backup — on every edition. Only one of them can drive a rig at a time: the machine running the show is the one sending output, and the other stays ready in standby. If the primary goes down, the backup takes over within about two minutes, or immediately if you hand off from the primary. On a solo plan it's a spare, not a second seat, so two people can't run two shows on one licence — that's what the 3-seat team plan is for, where all 3 machines may output at once. You can deactivate a machine from your account settings to register a different computer.

Question 9

Can I switch editions?

Accepted Answer

Yes. On a monthly or annual plan you can upgrade or downgrade at any time from your account dashboard — upgrades are charged the prorated difference, and downgrades take effect at the next billing cycle. A scheduled downgrade can be canceled from the same screen any time before it takes effect. A lifetime licence is a one-time purchase rather than a plan, so it moves up a different way: your account dashboard offers the higher editions for the difference between the two lifetime prices, applied to the licence key you already have — no second key, no re-activation.

Question 10

Do you offer team or venue pricing?

Accepted Answer

Yes. Every edition has a 3-seat team plan billed annually — DJ $699, Theatre $749, Production $1,249 — covering 3 device activations on one licence, all 3 of which may drive live output at the same time. (On a solo plan the second activation is a backup: registered and ready, but only one machine outputs at once.) Team plans are set up by hand for now rather than bought from this page: email contact@cuesync.live and we'll send you a checkout link. Same for venue-wide or touring arrangements, or any team over 3 seats.

Question 11

Does CueSync work offline?

Accepted Answer

Yes. License validation happens periodically online, with a 7-day offline grace window on a subscription and 30 days on a lifetime licence. Within that window your show does not depend on the venue Wi-Fi holding up.

Question 12

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your Paddle customer portal. Your access continues until the end of the current billing period. Stop paying and the app opens read-only: your show files stay yours, and live output stops until you subscribe again. A lifetime licence has nothing to cancel and has no expiry date; the app only needs to reach our licence server at least once every 30 days.

Question 13

Can I try CueSync before subscribing?

Accepted Answer

Yes. Create a free CueSync account and download the app for macOS — no credit card or payment details required. It opens in read-only mode, where you can open the built-in demo show, press Space to step through its cues and watch each one fire on screen with nothing sent to real equipment, look through its Show Editor timeline and Run Mode, and tour the cue, pad, AutoPilot, device, network and Settings screens. Building and saving your own shows, and connecting real outputs, need a subscription.

Protocol	DJ	Theatre	Production
Lighting
grandMA2 (Telnet)	Included	Included	Included
grandMA3 (TCP + UDP)	Included	Included	Included
Avolites Titan	Included	Included	Included
ETC Eos	Included	Included	Included
ChamSys MagicQ	Included	Included	Included
Video
Resolume Arena/Avenue	Included	Included	Included
disguise (d3)	Included	Included	Included
VIOSO Player/Show	Included	Included	Included
AV Stumpfl Pixera	Included	Included	Included
Interactive
TouchDesigner	Included	Included	Included
Unreal Engine 5	Included	Included	Included
Show Control
QLab (TCP + UDP)	Included	Included	Included
MIDI Show Control	Included	Included	Included
Pangolin Beyond	Included	Included	Included
Generic
Custom OSC	Included	Included	Included

Protocol	DJ	Theatre	Production
Lighting
grandMA2 (Telnet)	Included	Included	Included
grandMA3 (TCP + UDP)	Included	Included	Included
Avolites Titan	Included	Included	Included
ETC Eos	Included	Included	Included
ChamSys MagicQ	Included	Included	Included
Video
Resolume Arena/Avenue	Included	Included	Included
disguise (d3)	Included	Included	Included
VIOSO Player/Show	Included	Included	Included
AV Stumpfl Pixera	Included	Included	Included
Interactive
TouchDesigner	Included	Included	Included
Unreal Engine 5	Included	Included	Included
Show Control
QLab (TCP + UDP)	Included	Included	Included
MIDI Show Control	Included	Included	Included
Pangolin Beyond	Included	Included	Included
Generic
Custom OSC	Included	Included	Included

Every output, in every edition.

DJ

Theatre

Production

Features by edition.

All protocols, every edition.

CueSync Studio

CueSync Studio

Run the demo show first.

Billing FAQ

Every output, in every edition.

DJ

Theatre

Production

Features by edition.

All protocols, every edition.

CueSync Studio

CueSync Studio

Run the demo show first.

Billing FAQ

Feature	DJ	Theatre	Production
AutoPilot Engine	Yes	No	Yes
Beat Triggers	Yes	Yes	Yes
Phrase / Energy / Hot-Cue Triggers	Yes	No	Yes
ProDeck View	Yes	No	Yes
Track Structure Analysis	Yes	Show master audio only	Yes
Track Prep & Show Library	Yes	No	Yes
rekordbox XML Import / Export	Yes	No	Yes
Local Audio (play & analyse your own files)	Yes	No	Yes
Generate Show from a Track	Yes	No	Yes
Pioneer PRO DJ LINK (CDJ / XDJ input)	Yes	No	Yes
CueStack	Unlimited	Unlimited	Unlimited
Track Program (AutoPilot)	Yes	No	Yes
Timecode output (LTC/MTC/Art-Net/TCNet)	Yes	Yes	Yes
Timecode-driven shows (chase LTC/MTC/Art-Net/TCNet in)	No	Yes	Yes
Cue-driven triggers (timecode, OSC, DMX input, hotkey)	No	Yes	Yes
Companion crew board (cue lights & countdowns)	No	Yes	Yes
Show Editor & Run Mode	No	Yes	Yes
Suggest Cues from your show's audio (Show Editor)	No	Yes	Yes
grandMA3 Session Sync & QLab cue-list send	No	Yes	Yes
Performance Dashboard & Mission Control HUD	Yes	No	Yes
CuePad Grid	Yes	Yes	Yes
Every output protocol integration	Yes	Yes	Yes
Automatic connection recovery	Yes	Yes	Yes
Network Discovery	Yes	Yes	Yes
Venue Profiles	Up to 3	Up to 25	Unlimited
OSC Targets	Unlimited	Unlimited	Unlimited
ArtNet/sACN DMX-over-IP	Yes	Yes	Yes
Predictive Preview	No	No	Yes
Loudness-matched playback	No	No	Yes
CueSync Crowd (audience phones)	Preview only	Preview only	Yes
Show Companion (browser surfaces on the venue LAN)	Yes	Yes	Yes
Companion DJ Live View (booth iPad)	Yes	No	Yes
Vocal Detection (on-device)	Yes	No	Yes
Priority Support	No	No	Yes

Every output, in every edition.

Editions and pricing

DJ

Theatre

Production

Features by edition.

All protocols, every edition.

CueSync Studio

CueSync Studio

Run the demo show first.

Billing FAQ

Every output, in every edition.

Editions and pricing

DJ

Theatre

Production

Features by edition.

All protocols, every edition.

CueSync Studio

CueSync Studio

Run the demo show first.

Billing FAQ