Installation
AllDownload, install, and activate CueSync before your first show.
System requirements
| Minimum | |
|---|---|
| macOS | CueSync ships as a native Apple Silicon (arm64) build and requires macOS 12 Monterey or later; an Intel Mac cannot run it, because Rosetta translates x86_64 to arm64 and never the reverse. |
| Windows | No Windows build exists. The packaging task has never been run, so there is no .msi and no ship date |
| RAM | 4 GB (8 GB or more for running shows — see below) |
| Disk | 200 MB for the app; additional space for your track library |
| Network | A wired or Wi-Fi network shared with your connected gear |
CueSync ships as a self-contained app. You do not need to install Java separately.
Speccing a show machine? The table above is what the app needs to run. A machine that will drive a live show wants more headroom — and, more importantly, wants to be doing nothing else. Background backups, file sync and antivirus scans are the most common cause of late cues, and no setting inside CueSync can compensate for them. Read Preparing the Show Machine before your first show.
Download and install
macOS
- Go to www.cuesync.live and download the
.dmgfor your edition. - Open the
.dmg, drag CueSync into your Applications folder. - Launch CueSync from Applications. If macOS blocks the app on first open, go to System Settings → Privacy & Security and click Open Anyway.
Windows
CueSync is macOS-only. No Windows build has ever been produced: the packaging task has to run on
a Windows host and has never been run, so there is no .msi and no ship date. cuesync.live/download
always reflects current availability.
First launch
When you open CueSync for the first time, you are in Read-Only mode. In this state you can explore the interface and open show files, but no cues fire and no outputs connect. A banner at the top of the screen tells you your current license status.
To start using CueSync, activate a license.
Activation
- Open Settings → Account & License (or click the license badge in the bottom bar).
- Enter your license key — the key is emailed to you when you purchase from www.cuesync.live.
- Click Activate. CueSync contacts the license server, validates your key, and switches to your purchased edition.
Important: A solo license registers on two machines — a primary and a backup — and one of them drives live output at a time. A team license registers three, and all three may output at once.
You do not have to deactivate to keep a backup registered. But only one solo machine can connect outputs: if the other one is live, this one shows "…is the live machine for this licence, so this one is on standby." There is no take-over button, on purpose — seizing a healthy holder would leave two machines driving rigs at once. Quit CueSync on the live machine and the standby connects straight away, or within 120 seconds on its own if that machine has stopped responding.
Deactivate from Settings → Account & License only when you are retiring a machine and want its registration slot back.
Offline use: A subscription license works for up to 7 days without an internet connection before it requires a revalidation. A lifetime license works for up to 30 days offline.
Editions
CueSync has three editions. Every edition connects all available output protocols — the editions differ in which workflows they unlock.
| Edition | Best for | Unlocks |
|---|---|---|
| CueSync DJ | Club DJs and touring acts syncing a rig to Pioneer gear | DJ Home, Auto Pilot, Track Prep, Library, Pro Decks, Local Audio, Performance Dashboard, Track Program |
| CueSync Theatre | Timecode-driven shows: theatre, corporate, and broadcast | Show Editor, Run Mode, Timecode |
| CueSync Production | Hybrid productions that need both DJ and theatre workflows | Everything in DJ + everything in Theatre |
Screens not available in your edition are hidden from the navigation bar. If you need a screen that is hidden, a gate overlay explains which edition unlocks it and what else you get with that upgrade.
For current pricing, visit www.cuesync.live.
Updates
CueSync checks for updates automatically. When an update is available, a banner appears in the shell. Download and install updates between shows, not mid-set.
Related
- The Interface — tour every region of the shell
- Settings — license, shortcuts, and all other preferences
Looking for a quick fix?
The Help Center has short task-focused articles and a support team that responds within 24 hours.