Activating Your License Key

Finding Your License Key

Your license key is issued automatically when your subscription is active. Find it in two places:

1. Email — A license key email is sent to your registered address when your subscription starts. Subject: Your CueSync License Key.
2. Account Dashboard — Log in at cuesync.live/account/dashboard, scroll to the License card, and copy your key.

If you don't see a key in your dashboard, your subscription may still be processing. Wait a few minutes and refresh. If the issue persists, see License Activation Issues.

Activating in the Desktop App

1. Open CueSync on your Mac.
2. On the sign-in screen choose License key, or in a running app open Settings → Account & License.
3. Paste your license key into the field.
4. Click Activate.
5. CueSync connects to the licensing server, validates your key, and unlocks your edition.

Activation requires an internet connection. After activation, CueSync can run offline for up to 7 days (30 days on a lifetime licence) before re-validation is needed.

Device Limits

Each solo subscription registers 2 devices — a primary and a backup — and a team plan registers 3. Registration and live output are separate: on a solo licence one machine drives the rig at a time. If you reach the limit when you activate a new Mac, deactivate a device you no longer use first:

1. Open account dashboard → Devices card.
2. Click Deactivate next to the device you are retiring.
3. Activate on the new Mac.

Alternatively, deactivate directly from the old Mac via Settings → Account & License.

After Activation

Once activated, CueSync shows your edition in the license badge on the bottom bar and removes all read-only restrictions. Every integration is available immediately across DJ, Theatre, and Production editions.

Related Articles

• Running Your First Show with AutoPilot
• Managing Devices